FAQs

Here at Mall of Mars, we strive to make your shopping experience out of this world! To ensure you have all the information you need, we've compiled a list of frequently asked questions below. If you can't find what you're looking for, don't hesitate to reach out to our stellar customer support team.

1. How do I place an order? 🚀 Placing an order at Mall of Mars is as easy as exploring the galaxies! Simply browse through our celestial collection, select the products you love, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and voilà! Your order will be on its way to you in no time.

2. What payment methods do you accept? 💳 We accept payments from all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay securely through PayPal for your convenience.

3. Do you offer international shipping? 🌍 Yes, we offer international shipping to most countries across the universe. 

4. How can I track my order? 📦 Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery through our website.

5. What is your return policy? 🔄 We want you to be over the moon with your purchase from Mall of Mars! If for any reason you're not completely satisfied with your order, you may return it within 30 days of receipt for a full refund or exchange. 

6. How can I contact customer support? 🌟 Our friendly customer support team is here to assist you with any questions or concerns you may have. You can reach us by email at hi@mallofmars.com or through our Contact Us page. We strive to respond to all inquiries within 24 hours.

7. Do you offer gift cards? 🎁 Yes, we offer digital gift cards that are perfect for any space enthusiast in your life! You can purchase gift cards in various denominations on our website, and they will be delivered directly to your recipient's email inbox.

8. Are there any opportunities for partnerships or collaborations? 🚀✨ We're always looking to collaborate with other celestial brands and influencers! If you're interested in partnering with Mall of Mars, please send us an email at hi@mallofmars.com with your proposal.

9. How can I stay updated on the latest promotions and launches? 📣 To stay in the loop on all things Mall of Mars, be sure to subscribe to our newsletter and follow us on social media. You'll be the first to know about exclusive promotions, new product launches, and cosmic updates from our team.

Thank you for visiting Mall of Mars, where shopping is truly an otherworldly experience! If you have any other questions or feedback, please don't hesitate to reach out. We're here to make your shopping journey as smooth as a rocket launch. 🚀🛍️